Hair Salon Excellence

TillTech's stylist scheduling system is specifically designed for the unique needs of hair salons, where stylists often need to serve multiple clients simultaneously. The system allows for intelligent double-booking during processing times (like color processing or treatments), ensuring stylists can maximize their productivity. Appointments can be color-coded based on service type, making it easy to see at a glance when a stylist has availability for a new client versus when they're in active service. The scheduling system also accounts for different service durations based on hair length, complexity, or stylist experience level. For salons with multiple service types, the system can accommodate different scheduling rules for each department. Advanced features include automated buffer times between appointments, stylist break scheduling, and even the ability to schedule assistants or support staff for complex services. The entire scheduling system integrates with the online booking portal, which enforces all your scheduling rules to prevent overbooking while maximizing stylist utilization.

Yes, TillTech's client profile system was built with hair salons in mind and includes comprehensive tracking for color formulas, technical notes, and service history. Each client profile can store unlimited color formulations with detailed information including brand, product codes, mixing ratios, processing times, and even before/after photos. Service notes can be customized with templates for different service types, ensuring stylists capture all critical information. The system maintains a chronological history of all services, allowing stylists to see how a client's hair has evolved over time. For technical services like balayage or complex color corrections, stylists can add detailed notes and placement diagrams. The profile system also tracks client preferences like preferred shampoo, styling products, refreshment choices, and even conversation topics to avoid. All information is instantly accessible at check-in, during consultation, and at checkout, providing a seamless experience for both stylists and clients. The system also includes allergy and sensitivity tracking with prominent alerts to prevent adverse reactions to color or other chemical services.

TillTech offers one of the most flexible commission structures in the industry, designed to accommodate the complex compensation models common in hair salons. The system supports tiered commission rates based on stylist level (junior stylist, senior stylist, master stylist, etc.) with different rates for service versus retail sales. Commission rates can be set as either percentage-based or fixed amounts per service. For salons that use sliding scale commissions based on stylist performance or sales targets, TillTech automatically adjusts rates when stylists reach specific thresholds. The system also handles commission splitting for collaborative services where multiple stylists contribute to a single service. Additional commission features include bonus calculations for new client acquisition, rebooking rates, or retail attachment rates. For salons that use booth rental models, TillTech can track rental payments and calculate additional fees based on product usage. Commission reports are generated automatically with detailed breakdowns by service category, client type, and time period, making payday calculations effortless. All commission data integrates with popular accounting and payroll systems for seamless financial management.

TillTech's appointment management system includes multiple features specifically designed to combat the costly problem of no-shows and late cancellations. The automated reminder system sends personalized SMS and email reminders at configurable intervals (typically 48 hours, 24 hours, and 2 hours before appointments). Clients can confirm appointments with a single click, and the system flags unconfirmed appointments for front desk follow-up. For high-value appointments or clients with previous no-show history, TillTech supports deposit collection during booking, which can be automatically refunded upon attendance or applied to the service cost. The system also includes a customizable cancellation policy feature that calculates and processes appropriate fees based on how close to the appointment time the cancellation occurs. To help fill sudden openings, TillTech maintains an automated waitlist that instantly notifies appropriate clients when cancellations create availability for their preferred service and stylist. The system tracks no-show rates by client, allowing you to identify patterns and take proactive measures with frequent offenders. Analytics reports show no-show trends by day, time, and service type, helping you adjust scheduling policies to minimize revenue loss. Many salons using TillTech report a 40-60% reduction in no-shows within the first three months of implementation.

Yes, TillTech offers comprehensive integration with all major professional hair care product lines for both retail and back-bar inventory management. The system maintains separate tracking for retail inventory (products for sale) and back-bar inventory (products used in services), with different reorder thresholds for each category. For color inventory, TillTech tracks usage by volume rather than units, deducting the exact amount used from inventory when formulas are recorded in client services. The system integrates directly with major distributors including SalonCentric, CosmoProf, and Beauty Systems Group, enabling one-click reordering when supplies run low. Inventory features include barcode scanning for quick receiving and count verification, automatic inventory adjustments based on service tickets, and waste tracking for damaged or expired products. For multi-location salons, the system supports inventory transfers between locations with appropriate documentation. The inventory system also provides advanced analytics on product performance, including retail sell-through rates, service usage efficiency, and profit margins by product line. Many salons report 15-30% reduction in inventory costs through improved tracking and reduced waste after implementing TillTech's inventory management system.