Delivery & Ghost Kitchen Excellence

TillTech's unified delivery platform integration replaces multiple tablets with a single consolidated system that connects directly to all major delivery services (Uber Eats, DoorDash, Grubhub, Postmates, etc.) through their APIs. When an order is placed on any platform, it's instantly routed through TillTech into your kitchen system with no manual intervention required. The integration works in both directions—incoming orders are processed automatically while menu updates, item availability, and even price changes can be pushed from TillTech to all platforms simultaneously. The system includes intelligent order acceptance based on your current kitchen capacity and preparation times, with the ability to temporarily pause specific platforms during peak periods. For order management, TillTech provides a unified interface where all delivery orders appear in a consistent format regardless of their source, with platform-specific details clearly indicated. The system also handles special scenarios like canceled orders, with automated communication back to the appropriate platform. For reporting and analytics, TillTech consolidates data across all delivery channels, giving you insights into performance by platform, time of day, menu item, and more. This comprehensive integration eliminates the 'tablet farm' problem while reducing errors and streamlining operations.

Yes, TillTech excels at managing multiple virtual restaurant brands from a single ghost kitchen with its comprehensive Virtual Brand Management system. At its core, the system organizes your operation by creating distinct brand profiles that can share ingredients, equipment, and staff while maintaining separate menus, reporting, and customer-facing identities. Each virtual brand has its own menu configuration, pricing structure, and availability settings that can be individually controlled. For kitchen operations, TillTech intelligently consolidates orders from all your virtual brands into a unified preparation workflow, with clear identification of which brand each order belongs to. The system optimizes shared ingredients and preparation steps across brands to maximize kitchen efficiency. For multi-brand menus, TillTech provides tools to manage ingredient overlap, ensuring that if an ingredient runs low, it's either removed from all affected menu items across brands or prioritized based on your settings. The reporting system delivers both consolidated views of your entire operation and brand-specific analytics, allowing you to track performance of each concept individually. TillTech's virtual brand management also includes brand-specific marketing tools, such as promotion management, customer databases, and loyalty programs that can either be brand-specific or shared across your portfolio. This comprehensive approach allows ghost kitchens to operate multiple concepts with minimal additional overhead.

TillTech's delivery timing optimization is built on a sophisticated coordination system that synchronizes food preparation with driver arrival times to ensure optimal food quality and operational efficiency. The system receives real-time ETA updates from delivery platforms whenever a driver is assigned and en route. Using this information, combined with your historical preparation time data for each menu item, TillTech calculates the ideal moment to start preparing each component of an order. Rather than immediately sending all delivery orders to the kitchen, the system uses a dynamic queuing algorithm that holds orders until the optimal start time based on order complexity and driver ETA. For kitchens, this means preparation tickets are released with an intelligent staggered approach that smooths workflow and ensures food isn't sitting completed long before driver arrival. The kitchen display shows precise timing countdowns for each order, with color-coded prioritization based on pickup imminence. If a driver is delayed, the system automatically adjusts preparation timing and notifies kitchen staff. Conversely, if a driver arrives early, expedited preparation options are triggered. The system also includes a machine learning component that continuously improves timing predictions based on actual performance data, adapting to your specific kitchen's pace and adjusting for different times of day, staffing levels, and order volume. For customers, this translates to fresher food, more accurate delivery estimates, and an overall better experience.

TillTech provides a comprehensive solution to reduce third-party platform dependence through its Direct Ordering Capabilities, allowing you to establish your own branded ordering channels while maintaining the convenience customers expect. The system creates a custom-branded online ordering website and/or mobile app that matches your restaurant's identity and menu. These direct channels integrate seamlessly with your existing TillTech system, so orders flow directly into the same workflow as third-party deliveries. The key difference is that you own the customer relationship and avoid high commission fees. To drive adoption of your direct ordering system, TillTech includes marketing tools like automated SMS/email campaigns to previous customers, QR codes for packaging that link to your direct ordering system, and loyalty programs that offer incentives for direct ordering. For fulfillment, you have flexible options: you can use your own delivery staff (which TillTech helps manage with route optimization), or the system can integrate with delivery-as-a-service providers that charge flat fees rather than percentages. The direct ordering system also captures valuable customer data including order history, preferences, and contact information—data that third-party platforms typically don't share. For businesses with established third-party presence, TillTech enables a gradual transition strategy, where you can include marketing materials in third-party orders to encourage customers to use your direct channel for their next order, often with promotional incentives. Many TillTech clients have successfully shifted 30-50% of their delivery business to direct channels within 3-6 months, significantly improving margins while building direct customer relationships.

TillTech's Kitchen Display System (KDS) is purpose-built for high-volume delivery operations with several distinctive features. Unlike traditional KDS designed primarily for dine-in service, our system is optimized around precise timing coordination with delivery drivers and managing multiple order sources simultaneously. The interface uses a color-coded system that clearly distinguishes orders by source (different delivery platforms vs. direct orders) and prominently displays driver ETA information alongside each order. The display organizes preparation tasks based on sophisticated priority algorithms that consider not just when an order was received, but when it needs to be ready for pickup. This prevents the common problem of preparing orders too early (leading to food sitting and quality declining) or too late (causing driver wait times). For ghost kitchens with multiple virtual brands, the KDS intelligently groups preparation tasks by cooking station rather than by brand, maximizing kitchen efficiency while maintaining clear visual indicators of which brand each item belongs to. The system features component-level preparation timing, breaking down complex dishes into preparation steps with individual timing requirements, ensuring all elements finish simultaneously. For high-volume periods, the KDS includes a real-time heat map view of kitchen load, helping managers identify and address bottlenecks before they impact delivery times. Additionally, the system provides proactive alerts for potential timing issues, such as when multiple complex orders are due for pickup at the same time, allowing managers to make staffing adjustments. All of these specialized features work together to maintain food quality while maximizing the number of orders a delivery kitchen can process efficiently.