Overview
Processing partial refunds correctly is a common workflow in TillTech. This guide covers the recommended setup path and the checks that help you avoid mistakes.
Before You Start
- A configured terminal or POS device
- At least one payment method enabled
- Products available to sell
Recommended Steps
- Start an order and add items using search or quick keys.
- Apply modifiers/notes and confirm pricing before taking payment.
- Select payment method (cash/card/split) and complete the transaction.
- Print or send the receipt if needed.
- Verify the transaction appears in your daily sales summary.
Best Practices
- Make one small change at a time and validate the result.
- Test the full flow end-to-end before rolling out to staff.
- Keep permissions tight: give access only to people who need it.
- Use consistent naming for products, categories, and locations.
Troubleshooting
- If a setting appears not to apply, confirm you are editing the correct location/workspace.
- If reports don’t match expectations, verify time zone and tax settings first.
- If devices aren’t syncing, check network connectivity and re-authenticate where applicable.