Overview
Kitchen analytics: ticket time and throughput is a common workflow in TillTech. This guide covers the recommended setup path and the checks that help you avoid mistakes.
Before You Start
- A kitchen screen (KDS) or printer configured
- Menu routing defined
- Network connectivity tested
Recommended Steps
- Define your stations (grill, fry, pass, bar) and map items to them.
- Send a test ticket from POS and confirm it appears in the right station.
- Confirm modifiers/notes are visible and readable.
- Set up bump/complete flow so staff can move tickets correctly.
- Train staff on status definitions (new/in progress/ready/served).
Best Practices
- Make one small change at a time and validate the result.
- Test the full flow end-to-end before rolling out to staff.
- Keep permissions tight: give access only to people who need it.
- Use consistent naming for products, categories, and locations.
Troubleshooting
- If a setting appears not to apply, confirm you are editing the correct location/workspace.
- If reports don’t match expectations, verify time zone and tax settings first.
- If devices aren’t syncing, check network connectivity and re-authenticate where applicable.