Handling order changes after firing

Overview

Handling order changes after firing is a common workflow in TillTech. This guide covers the recommended setup path and the checks that help you avoid mistakes.

Before You Start

• A kitchen screen (KDS) or printer configured
• Menu routing defined
• Network connectivity tested

Recommended Steps

1. Define your stations (grill, fry, pass, bar) and map items to them.
2. Send a test ticket from POS and confirm it appears in the right station.
3. Confirm modifiers/notes are visible and readable.
4. Set up bump/complete flow so staff can move tickets correctly.
5. Train staff on status definitions (new/in progress/ready/served).

Best Practices

• Make one small change at a time and validate the result.
• Test the full flow end-to-end before rolling out to staff.
• Keep permissions tight: give access only to people who need it.
• Use consistent naming for products, categories, and locations.

Troubleshooting

• If a setting appears not to apply, confirm you are editing the correct location/workspace.
• If reports don’t match expectations, verify time zone and tax settings first.
• If devices aren’t syncing, check network connectivity and re-authenticate where applicable.